NHS South West London has been working with Carshalton Fields Surgery to find an urgent solution after the owners of the practice building on Crichton Road served notice, which means the practice needs to move.
Carshalton Fields Surgery and Wallington Family Practice have submitted a business case to merge, which NHS South West London has approved.
Carshalton Fields Surgery on Crichton Road will close on Friday 28 June 2024.
There are a range of benefits for patients at both Carshalton Fields Surgery and Wallington Family Practice:
- Jubilee Health Centre is a purpose-built health centre offering significantly improved premises for Carshalton Fields patients.
- Carshalton Fields Surgery patients will also benefit from a greater range of services, clinical staff, and local services that operate at Jubilee Health Centre, including radiography, Musculoskeletal Health (MSK), and Phlebotomy.
- All the staff and clinicians at Carshalton Fields Surgery will be retained and transferred to Wallington Family Practice – this will bolster the service Wallington Family Practice is able to provide.
- Carshalton Fields is a CQC rated Good practice and can support Wallington Family Practice make improvements to their processes and services.
Carshalton Fields Surgery’s current building is privately owned and their landlords have the legal right to pursue a private sale of the premises. Unfortunately, under the lease agreement the practice holds, NHS South West London has no legal route to challenge the sale of the building.
Patients at Carshalton Fields will be automatically registered at Wallington Family and their medical records will automatically transfer on 1 July 2024, so they don’t need to take any action.
All patients registered at the practice will receive a letter outlining the changes and with information about how they can ask questions and discuss any concerns they have.
Details of an event in May to discuss the merger will be promoted soon via the practice website and on posters within practice.
Practice staff will also ensure that all vulnerable and housebound patients are supported during this change.
Contact us
Get in touch if you have any queries or concerns:
Frequently asked questions
Why are the practices merging and the Carshalton Fields Surgery premises closing?
Carshalton Fields Surgery on Crichton Road is owned by a private property owner, and the lease has expired. The property owners have the legal right to pursue a private sale of the premises, and we have no legal powers to intervene.
This has been a very difficult situation, and we are committed to ensuring that patients registered at the surgery, continue to receive the services they need. We know that Carshalton Fields Surgery is well respected by their patients, practice team, as well as our NHS South West London team.
To support the surgery, we have met with the practice manager to discuss the options available. When considering the options available, the merger provides the best solution and minimal impact for both patients and staff.
The staff at both practices are very enthusiastic at the decision to work together and combine services, and keen to further improve access, experience, and the available services for their patients.
What will the merger of the two practices and the closure of Carshalton Fields Surgery involve, and how would this affect me?
Registered patients do not need to take any action and the change will not affect your registration. For those patients registered with Carshalton Fields Surgery the patient records will transfer over to the Wallington Family Practice once the contracts have merged.
The practices will work with the Primary Care Team at NHS South West London ICB to identify and support vulnerable and housebound patients with this change – please contact your practice if you need this support.
Can I register at any practice in the area?
You can register with any practice which is accepting patients if you live within its catchment area.
As a guide, the closest GP practices to Carshalton Fields Surgery are listed below:
However, if you need assistance in registering elsewhere, please contact the staff at Carshalton Fields Surgery.
Find a new GP online at nhs.uk
How do I register at another practice?
Each practice operates their own registration process. Contact your chosen practice or visit its website.
Will my GP remain the same?
There will be no change to the clinical and administration staff.
Will opening hours and services remain the same wherever I register?
All Sutton GP practices are open from 8am to 6.30pm Monday to Friday, with some open longer. Extended access arrangements also mean all patients registered with a Sutton practice have access to GP appointments seven days a week, from 8am to 8pm.
Where will outstanding test results be sent when Carshalton Fields Surgery closes?
All results will go to Wallington Family Practice, or to your new GP practice if you decide to register elsewhere.
Will I automatically be transferred to another local practice?
All patients registered at Carshalton Fields Surgery will have their registration transferred to Wallington Family Practice – you do not need to take any action. Should you wish to register elsewhere, you will need to contact another practice, but support will be available if you need it.
What should I do about my repeat medications?
Your repeat medications will be unaffected. Should you wish to register elsewhere, your new GP may need to review your prescriptions before issuing them, which could cause a delay. We advise ordering repeat prescriptions, so you have at least two weeks’ supply, before registering with a new practice.
What support is available for patients with mobility issues?
If you require assistance the staff at both Wallington Family Practice and Carshalton Fields Surgery will assist you.
If I decide to register elsewhere, can you assure me that another surgery I choose will provide a good service?
Find a new GP and check the performance of GP practices online at nhs.uk
I’m registered with Carshalton Fields Surgery – what will happen to my medical records when the practice closes?
Your records will transfer to Wallington Family Practice, or to your new practice if you decide to register elsewhere. Electronic records usually take around two to three days to transfer and paper records will take longer.
Do the other local GP practices have enough space?
Yes, the nearest GP practices are all accepting new registrations.
How will I make appointments at my new practice?
All practices take bookings by phone and in person with many also offering online bookings.
Will my new practice provide home visits if required?
Practices provide home visits to patients who are housebound or very unwell if a clinician assesses that a home visit is required.
If I don’t wish to be registered with Wallington Family Practice, do I have to wait until Carshalton Fields Surgery closes before moving to another surgery?
No, you are free to register at another practice at any time.