The aim of our Integrated Care System is for everyone to start well, live well and age well. We want to improve the quality of people’s experience of care.
We’re improving quality of care together with our Integrated Care System partners, patients, members of the public, and regulators – such as the Care Quality Commission, NHS England and Health Education England.
Preventing Serious Incidents
We’re responsible for managing Serious Incidents that take place in any provider of NHS services in South West London. This allows us to quickly identify any recurring themes and trends to help reduce patient harm in the future.
We oversee these according to the NHS Serious Incident framework.
Safeguarding children and adults
Safeguarding aims to support adults, young people and children to live a life that is free from abuse and neglect. It involves a range of measures to protect people in the most vulnerable circumstances.
Learning disability and autism
We are a host commissioner for inpatients with a learning disability or autism. Integrated care boards in many different areas place people with a learning disability or autism in South West London’s specialist mental health inpatient units.
The Learning Disability Mortality Review (LeDeR)
We review the deaths of people with a learning disability (from age 4 and above) with support from LeDeR. We use the reviews to learn lessons and make improvements to services.
Reducing health inequalities
Alongside our Integrated Care System partners, we’re responsible for understanding and reducing health inequalities. Everybody should have access to high-quality care and outcomes, and we develop strategies to help people with the greatest needs.
Infection prevention and control
We help develop strategies to control infections in hospitals and other healthcare settings, as well as support staff and patients, their families and visitors take measures to reduce infection rates.
We lead regular infection prevention and control meetings in South West London, bringing together NHS trusts and other providers to learn from outbreaks such as Covid-19.
Reducing mortality
We work with partners across our Integrated Care System to ensure that we learn from deaths in South West London and reduce the risk of similar deaths in the future.
We use the Learning from Deaths framework and the Child Death Overview Panel, which conducts case reviews to prevent further child deaths.
Children and young people
We oversee a Children, Young People and Maternity System Board, which brings together a network of professionals across health, care and education to share learning and improve outcomes for babies, children, young people and their families.
Complaints and the Patient Advice and Liaison Service
We value the views of patients and other people who experience NHS care in South West London. Understanding your experiences helps us to review and improve care.
Make a complaintSustainable services
It’s our role to make sure that NHS services are provided in a sustainable way but also continue to improve. We continually evaluate the outcomes of care across South West London and help to embed quality management in every NHS service.
Well-led services
We’re helping partners across the Integrated Care System work together, reduce variation and improve outcomes. We also support social care services based on our experience of inspections by the Care Quality Commission, the independent regulator of health and social care.