By primary care services we mean GPs, dentists, opticians or pharmacy services.
There are two ways you can make a complaint:
- You can complain to the healthcare provider: this is the organisation where you received the NHS service, for example a GP surgery or dental surgery.
- You can complain to the commissioner of the service: this is the organisation that paid for the service or care you received, for example NHS England or the Integrated Care Board.
After 1 July 2023 if you want to make a complaint about primary care services to the commissioner you will now contact South West London Integrated Care Board instead of NHS England.
