NHS England has produced You and Your General Practice, a guide to help patients understand what to expect from their general practice and how to get the best from the General Practice team. It also explains how patients can give feedback or raise concerns with their general practice, Healthwatch, or the Integrated Care Board (ICB).
Read the You and Your General Practice guide.
How to give feedback or raise a concern
You can share your views in the following ways:
Your General Practice
Visit your practice website for details
A local Healthwatch
You can use the links below to share your experiences and concerns with Healthwatch. They can tell you how to make a complaint and signpost you to independent organisations that can support you:
South West London ICB (quoting reference YYGP)
We are grateful for your feedback, which will be used to help us improve primary care services in South West London
Complaints
If you wish to make a complaint, then this should be taken up initially with your practice. Otherwise please contact us at: [email protected]