From Tuesday 1 July 2025, GP services from Thornton Road and Valley Park Surgery will be provided by Bourne Health Partnership.
Bourne Health Partnership has been awarded the contract to provide GP services from Thornton Road and Valley Park Surgery after a thorough tender process. This was because the contract for GP services at these practices, currently held by AT Medics Ltd (you may know them as Operose), was due to expire on 30 June 2025.
We want to reassure you that this change will not impact the opening times or the quality of care you receive. In addition, most of the same team members will continue to provide your care at Thornton Road and Valley Park Surgery.
What does this mean for me?
Please note that you do not need to take any action in response to this letter and this letter is for information only.
- There will be no changes to your registration
- Your medical records will remain at the practice
- All contact details for the practice will remain the same
- You will be able to receive services as usual from your practice
Bourne Health Partnership is a GP-led provider of medical services based in Croydon with over 20 years of local experience in Croydon and Surrey. The team look forward to providing the patients of Thornton Road and Valley Park Surgery with a responsive and innovative service including a new way to consult with your doctor online.
Your care and wellbeing remains our top priority and we have worked closely with both AT Medics (the current provider) and Bourne Health (the new provider) to ensure a smooth and seamless transition. Bourne Health will be in touch shortly to introduce themselves and to answer any questions you may have about this change. In the meantime, we have attached some frequently asked questions.
Frequently Asked Questions
Why are you changing the provider?
All GP practices work under contract to the NHS. These contracts are held by your local health Board which is called NHS South West London Integrated Care Board. The current contract for Thornton Road and Valley Park Surgery is due to expire on 30 June 2025. To ensure that we continue to maintain high quality care, we asked local GP providers to express an interest if they were able to provide services from Thornton Road and Valley Park Surgery and carried out a thorough procurement exercise. Following this exercise, we were able to appoint Bourne Health Partnership as the new provider of GP services for your practice. This new contract starts on 1 July 2025.
Do I need to do anything to continue receiving medical services from Thornton Road and Valley Park Surgery after 1 July 2025?
No – your registration details remain the same, so there is no need to do anything. You should continue to access services in the same way that you have done, and this includes going to the practice in person and using the same telephone number to call the practice.
Will I be able to see the same GP?
Most of the staff team will continue to work from Thornton Road and Valley Park Surgery. Most people will be able to see the same GP, unless their GP is no longer available, in which case a suitable alternative will be offered. None of your care will be interrupted.
Do I need to do anything to make sure I continue to get my regular medication?
No – if you take regular medication, there will be no change to the way you order and receive your medication. You can continue to order online, via the NHS app or by contacting Thornton Road and Valley Park Surgery
Will opening hours be the same at Thornton Road and Valley Park Surgery?
Yes, the practice will remain the same and continue to be open from 8am to 6:30pm, Monday to Friday.
Will the new GP provider still continue to operate from the existing practice site?
Yes ,the new GP provider will continue to deliver services from the existing practice sites.
Will any of the contact details change once the new provider takes over from 1 July 2025?
The telephone number and email address of your regular practice will remain the same. Bourne Health are working with AT Medics to transfer the current website addresses to ensure consistency for patients. If there are any changes to this, Bourne Health will update you.
How will housebound and vulnerable patients be seen?
Patients who are housebound will continue to receive home visits as long as they remain within the catchment area of the practice.
Can I register with another GP surgery?
You do not need to register with a new GP surgery, however if you wish to, you can find details of other surgeries in the area at www.nhs.uk/service-search/find-a-gp.