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Patient Advice and Liaison Service (PALS)

Sometimes you may need information or advice or have a minor concern that you would like to be addressed, but you do not want to make a formal complaint.

The Patient Advice and Liaison Service – also known as PALS – is a confidential service that can:

  • Help you get the information you need about the NHS.
  • Listen and respond to your concerns, suggestions or queries.
  • Sort out problems quickly on your behalf in an informal and manner.
  • Use your feedback to help improve the services that we deliver.

How to contact PALS

Contact PALS now using our online form

If PALS are unable to resolve your concerns you still have the right make a formal complaint.

All conversations with PALS are confidential. We will not share any information about you with any other organisation without your consent.

More information

If you are unable to use our online form or need more help, you can contact us in the following ways: